Shipping and delivery

Every order ships free with a tracking number.

Processing time Orders are prepared within 1 to 2 business days after payment confirmation. You receive the tracking link by email as soon as the parcel leaves the warehouse. Orders placed on weekends or public holidays are processed the next business day.

Delivery times - United States: 5 to 9 business days - Canada, United Kingdom, Australia: 7 to 12 business days - Rest of the world: 10 to 15 business days

Delivery times are estimates, not guarantees. Carrier delays, customs inspections, weather events, and peak seasons can extend them.

Tracking Your tracking number activates within 24 to 48 hours of shipment. If the tracking has not updated for more than 7 business days, contact us at info@memoryvaultbox.us with your order number and we investigate with the carrier.

Incorrect address Please double-check your shipping address at checkout. If you notice a mistake, write to us within 12 hours of placing the order. Once a parcel has shipped, we cannot redirect it. Parcels returned to us because of an incomplete or incorrect address provided by the customer can be reshipped at the customer's expense.

Lost parcels If the tracking shows no delivery and the carrier confirms the parcel as lost, we reship your order or refund it in full, your choice. See the returns and refunds policy for details.

Customs and import duties International orders can occasionally be held by customs. Any import duties or taxes levied by the destination country are the responsibility of the recipient.

Questions about a shipment: info@memoryvaultbox.us